FAQ
1. How do I book a party with Kids Dream Factory?
Booking your KidsDreamFactory party is easy! Visit our Book a Party page and complete the booking form with your preferred date, location, party type, and number of guests. Our team will contact you to review the details and confirm availability. Submitting the booking form does not reserve your date. Your booking is confirmed once the required 50% deposit has been paid..
2. What happens after I submit the booking form? After you submit the booking form, our team will review your request and contact you to confirm availability and the details of your event. Once everything is confirmed, you will receive an invoice for the required 50% deposit. Your booking is officially confirmed and your date is reserved once the deposit has been paid.
3. What is your cancellation and rescheduling policy? At If you cancel more than 4 weeks before your scheduled event date, your 50% deposit will be refunded in full. Cancellations made 4 weeks or less before the event are non-refundable.
You may reschedule your event at no additional charge if you contact us at least 24 hours before the scheduled event start time. Any payments already made will be transferred to the new event date. Rescheduled dates are subject to availability and must be agreed upon with KidsDreamFactory..
4. Are there any deposits or additional fees? A 50% deposit is required to secure your booking. The remaining balance is due no later than 7 days before your scheduled event.
Additional fees may apply depending on your event location, delivery distance, setup requirements, or requests for alternative delivery or pickup times. Any additional fees will always be confirmed with you before your booking is finalized.
Charges may also apply for damaged, lost, stolen, or excessively soiled rental items in accordance with our Terms & Conditions.
5. What areas do you serve?
KidsDreamFactory serves South Florida across both the Gulf and Atlantic coasts. Our service area extends from the Tampa Bay region south through Sarasota, Fort Myers, Naples and Marco Island, and across to West Palm Beach, Fort Lauderdale, Miami and surrounding communities. Delivery or travel fees may vary depending on distance, event location and setup requirements. Any additional fee will be confirmed before your booking is finalized. Not sure if we service your area? Contact us with your city or ZIP code and we’ll be happy to confirm availability.
6. Hmuch space do I need for a sleepover setup?
For our standard medium-size mattress setup, approximately 7 ft × 4 ft of clear floor space is required per mattress. Other mattress sizes may be available upon request and may require different space dimensions. Before your event, please make sure the designated setup area is completely clear and ready for our team. For insurance and safety reasons, KidsDreamFactory team members are not permitted to move furniture or other household items. Not sure whether your space will work? Contact us before booking and we’ll be happy to help you plan the best possible layout.
7. How much space is needed to set up the outdoor glamping tent?
Our outdoor glamping tent is a spacious 16-foot bell tent with approximately 190 square feet of interior space and a 9-foot center height. For safe and proper setup, please provide a flat, clear outdoor area with at least 25 feet of diameter to allow enough room for staking and access around the tent. If you are unsure whether your outdoor space is suitable, please contact us before booking and we’ll be happy to help you confirm the setup area.
8. Is gratuity included?
Gratuity is not included in the booking price and is completely optional. If you are happy with the service provided by our KidsDreamFactory team, tips are always appreciated but never required.
9. Do you set everything up and take it down?
Yes. For our full-service party packages, the KidsDreamFactory team handles delivery, setup, styling, and breakdown, so you can simply enjoy the celebration. DIY Sleepover bookings are the exception. With a DIY Sleepover, the customer is responsible for setting up and taking down the rental items according to the instructions provided.
10. What age groups are your setups suitable for? Our party setups are designed for a variety of age groups. Sleepover and teepee parties are generally best suited for children ages 5 and up, while our outdoor glamping experience is recommended for ages 10 and up. Our Lounge & Chill setups can be enjoyed by kids, teens, and adults. If you are unsure which setup is best for your child’s age group, contact us and we’ll be happy to recommend the most suitable option.
11. Are the linens laundered between uses?
Yes. All linens and washable bedding are professionally cleaned after every use to ensure they are fresh, hygienic, and ready for each new event.
12. Howdoesthe booking process works?
Choose Your Date and Party Experience
Select your preferred date and party experience, then complete our booking form. We recommend booking as early as possible to secure your preferred date.Confirm Your Booking
Our team will contact you to review the details and confirm availability. A 50% deposit is required to reserve your date. The remaining balance is due no later than 7 days before the event.Finalize the Details
Before your event, we’ll confirm timing, setup details, and any requested extras or special arrangements.We Deliver, Set Up, and Style
On the event day, our team will deliver, set up, and style everything included in your package. Please make sure the designated setup area is clear and ready before we arrive.We Return for Pickup
For full-service rentals, we’ll return at the scheduled time to take down and collect the rental items. DIY Sleepover bookings are excluded from our standard setup and breakdown service.